Spectrum owes billions after employee murders Texas customer

A Texas family is set to receive a major payout from a telecommunications company after an employee killed an elderly woman using a tool given on the job. This week, a jury in Dallas County found Charter Communications, the parent company of Spectrum, negligent in hiring a field technician who later killed Betty Thomas, one of the internet provider’s customers.

According to reports, former Spectrum employee Roy Holden Jr. robbed and stabbed 83-year-old Thomas inside her home in December 2019. The then-technician reportedly went back to Thomas ‘home a day after helping her with a phone line, driving a Spectrum van and using a utility knife supplied by the company to fatally stab every multiple times.

Holden later pleaded guilty and was sentenced to life in prison in April 2021.


Charter Communications is also paying the price. In June, a jury found the company liable in the robbery and murder, deciding that Charter Communications would “share 90% of $375 million in compensatory damages” to the Texas woman’s family, according to a report from Dallas’ WFAA news station.

In the latest update, the jury has awarded $7 billion in punitive damages to Thomas’ family due to Holden’s crimes.

Chris Hamilton, a lawyer for the family, called Spectrum’s hiring of Holden a “shocking breach of faith” given that the company “sends workers inside millions of homes every year.”

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